Frequently asked questions
How do I enter?+
Sign up, pick a live competition, answer the skill question, confirm you're 18+ and UK-resident, then buy your tickets — or send in a free postal entry.
Are the draws fair?+
Yes. Every entry is logged with a unique ticket number and a random winning number is drawn once the competition closes. Draws are recorded and the result is published.
Do I need to pay to enter?+
No. Every competition has a free postal entry route with the exact same odds. See our Free Postal Entry page.
When will I get my prize?+
We contact winners by email within 7 days of the draw. Physical prizes are delivered or handed over within 30 days of us verifying the winner's ID.
Can I get a refund?+
Once a valid entry is placed and the competition proceeds, entries are non-refundable. If a competition is cancelled before the draw, all paid entries are refunded in full.
Who can enter?+
You must be aged 18 or over and legally resident in the United Kingdom. Employees of Golden Ticket Group Ltd and their families cannot enter.
How do I close my account?+
Email support@goldenticket.example. We'll close it within 24 hours. See our Play Responsibly page for self-exclusion options.
How do I contact support?+
Email support@goldenticket.example or use the contact page.